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Not registered with us yet? Register here and we will email your login credentials.

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  • Ever bought anything from us before? If so, you probably already have an account. Please contact us for your login details.

  • Already have your Account Number & Password? Login in here or through the ColdWEB App and place your order. Forgot your login details? Contact Us.

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FAQ about Home Delivery & Retail Customers

Home delivery and Retail

How do I register?

Fill in the form above to register. You will receive an automated response with your account number and password. If you do not receive this within 20 minutes, please check your email spam or junk filter. You can retrieve lost log-in details by contacting us directly.



Do you have a minimum order amount?

We have a minimum order of £75 for home deliveries, and £25 for collection onsite.



What happens after I've entered all my order details?

When you press the Submit Order button you will see the debit/credit card payment box below your order. Our Telesales Team will call you one working day before delivery to confirm stock availability and delivery date. Should you be unavailable to answer the confirmation call, we will process the order at the end of the working day before delivery.



I've bought products from you before. Do I have an account?

Yes. Get in touch via phone or email and we will send you your login details.



Do I need to be a business to register or buy from you?

No. Since the COVID-19 Pandemic, we have opened up our products to the general public. So everyone can take advantage of our wholesale prices.



When will my order be delivered?

If you order before 12am, your order will be delivered the next day between 8am - 12:30pm



How does it work with collection?

If you order for collection, your order will be ready 1 hour after your order is placed. If you order for collection, you can collect from our depot at La Collette between 7:30am and 1pm



What is the authorization code?

For the app, the authorization code is CFOODS